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Mirth Community - Announcements in Forum : Support

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03-23-2009 until 04-23-2020
jacobb jacobb is offline
Mirth Employee
Join Date: Aug 2006
Location: Irvine, CA
Posts: 1,218
jacobb is an unknown quantity at this point
READ: Before You Post - Guidelines & Tips for getting help with Mirth

Before you post, ask yourself the following questions:

1. Am I posting in the correct forum?

If you don't post your threads in the correct forum, they will be MOVED.

Support - This is the most active forum, and is usually where you should post your questions. Any questions about writing channels/interfaces in Mirth, and any problems you have while using Mirth should be posted here.
General Discussion - This is for general discussion about Mirth, such as use cases for Mirth, successful implementations, production environments, etc.
Development - The development forum is NOT for channel/interface development. This forum is for topics like building Mirth, modifying the source code of Mirth, or taking on the task of adding a new feature/plugin to Mirth.

2. Have I already searched for the answer?

With thousands of users and posts, there is a good chance that your question has already been answered. Use the SEARCH feature of the forum in order to try to find an answer to your question BEFORE posting a thread. If it has already been answered your thread may be deleted or closed.

3. Have I checked all other resources?

The Mirth Connect Screencast is a great way to get familiar with some of the features of Mirth Connect. We highly recommend that everyone considering using Mirth Connect watches the screencast first.

We also have a great Wiki available for Mirth that contains Mirth Reference Guides and a wiki space for community content. These wikis contain useful topics such as "Getting Started" with Mirth, "Using E4X", "Tuning PostgreSQL for production use", and "JavaScript Reference". The Reference Guides also go through every option in Mirth in detail.

Wiki: http://www.mirthcorp.com/community/wiki/

Mirth Community Wiki: http://www.mirthcorp.com/community/wiki/display/mirth/

4. I've determined I should post a new thread, what are the guidelines?

Finally, if you've determined you should post a new thread, you should follow some of the tips for getting help with Mirth that jbartels came up with:
  1. Are you posting in the right forum? Make sure you post in the correct forum or you post may be deleted. There is a good chance the nice folks at Mirth Corporation will not answer your question if it was originally posted in the wrong forum or posted in multiple forums. If you have determined you should post in the Support forum the next tips will help you get better support.
  2. What version of Mirth are you using?
  3. Post your channel. It often makes it easier to see what the issues are and suggest fixes if we can see exactly what you see. Simply export the channel and attach it to your post. Make sure there is no personal information in the channel, especially in the message templates. Private connection information should also be removed from connectors.
  4. Post sample messages. Please DO NOT post messages containing personal information. If you have testing or sample messages we can see exactly what you're getting in and exactly what you expect to get out.
  5. Tell us about what systems you're communicating with. Each vendor has their own quirks, kinks, and oddities that need to be considered. Mirth is very good at adhering to standards as well as bending when it needs to.
  6. Post any error messages. The actual exception will usually clue us in to the problem. Most error messages will show up in the Dashboard, all errors will show up in <Mirth install path>/logs/mirth.log and wrapper.log.
  7. Tell us what you've already tried. This helps narrow the search for your solution.
  8. Log on to IRC. It's sometimes easier to walk through a problem in a chat instead of waiting for posts on the forum. We're on FreeNode in #mirth.
  9. Let us know what solved the problem. If you solve your problem before the community does, or if you try a suggestion from someone else and it works, make a post and let us know. That way everyone learns what works and others can find the answers they need for similar problems.

Please remember Mirth is free and this is a community. The community makes a good effort to help people, but each member can only donate so much time to helping out. Mirth Corporation (Mirth's main sponsor) does offer paid support solutions to fill in gaps that the community can't fill.

Happy Posting!
Jacob Brauer
Director, Software Development
NextGen Healthcare

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